Contact
Real human, real reply. Within one business day.
Email us at craig@instantfileco.com for anything you need — product questions, custom requests, refund requests, partnership ideas, or just to say hi. Craig reads every message personally.
Before you email
The most common questions are answered on the FAQ page — worth a quick scan, especially if you're wondering about the free Notion plan, how delivery works, or refund timing.
For specific things
- Order help / didn't receive your PDF: Email with your order number. We'll resend access within one business day.
- Custom template work: Email with a short description of what you need. We take on a limited number of custom builds each quarter.
- Affiliate or partnership inquiries: Email with a quick note about your audience and what you'd like to do.
- Press, podcasts, interviews: Email with the angle. We say yes to most.
About us
Instant File Co is run by Craig Roberts in Stanley, North Carolina. We build Notion templates and digital systems for operators — not for productivity influencers.