{"product_id":"beyond-retention-the-customer-success-kpi-playbook-dashboard","title":"Beyond Retention — The Customer Success KPI Playbook + Dashboard","description":"\u003cp\u003e\u003cstrong\u003eKnow your numbers.\u003c\/strong\u003e Beyond Retention is the complete Customer Success KPI system — the playbook that tells you what to track, and the working dashboard that tracks it for you.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's inside\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Playbook (20-page PDF)\u003c\/strong\u003e — the KPIs that predict retention, revenue, and expansion, mapped stage by stage, with the benchmarks to judge yourself against and the move to make when a number turns. Includes a 4-page Field Reference: KPI cheat-sheet, journey map, health-score model, and NRR reference.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThe Dashboard (Excel)\u003c\/strong\u003e — type four numbers per customer and it returns a health score, the band, and the recommended action. Tracks portfolio NRR, revenue movement, and your watch list automatically. Tune the weights and thresholds to your business.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe playbook tells you what to do. The dashboard does it with you. No fluff, no theory for its own sake — operator-grade.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eInstant digital download. Works in Excel and Google Sheets.\u003c\/em\u003e\u003c\/p\u003e","brand":"Instant File Co","offers":[{"title":"Default Title","offer_id":42534867107920,"sku":null,"price":47.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0597\/5772\/3728\/files\/InstantFileCo_BeyondRetention_Cover.png?v=1781368905","url":"https:\/\/instantfileco.com\/products\/beyond-retention-the-customer-success-kpi-playbook-dashboard","provider":"Instant File Co","version":"1.0","type":"link"}